Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of products are exempt from being returned. Beauty products—such as creams and items containing liquids—cannot be returned unless they are in their original packaging or sealed. We also do not accept intimate or sanitary hygiene products, hazardous materials, or flammable liquids or gases.
Other non-returnable items
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
In certain situations, only partial refunds are granted.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific timeframe (15 days).
– Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at: sensuellesdesires@gmail.com
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Changes
We only replace defective or damaged items. If you need to exchange an item for the same one, please email us at sensuellesdesires@gmail.com and send your item to: 2575 W 2nd Ave Unit 2, Hialeah, FL 33010.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, we will mail you a gift certificate.
If the item was not marked as a gift at the time of purchase, or if the gift-giver had the order shipped to themselves to give to you later, we will issue a refund to them, and they will be notified of the return.
Shipping and Returns
To return your product, please mail it to: 2575 W 2nd Ave Unit 2, Hialeah, FL 33010.
You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning higher-value items, you might consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at sensuellesdesires@gmail.com for questions regarding refunds and returns.
